Refunds Policy

tripplanner charges a single flat fee for each search, charged at the time you search. That fee buys the research work and one full report: your route priced against multiple independent fare sources, cross-checked and stamped with a confidence verdict, plus the visa and transit rules for the passport you’re travelling on and the baggage allowance in kilograms. It is not a subscription— there’s no recurring charge, and each new search is a separate, one-time fee.

The fee covers the research and the report only. It does not go toward the cost of any flight.

Because the fee pays for research that runs as soon as you search, once payment is made and your report has been generated, the per-search fee is non-refundable. The work you paid for — pricing your route twice, cross-checking it, and checking the fine print — has already been done and delivered by that point.

That means we can’t refund a search simply because the fares movedafter your report was pulled — prices and availability change outside our control, which is exactly why every report carries the standing “fares move, re-verify before you buy” caveat — or because you didn’t like the results, for example if the route turned out to be pricier than you hoped or fewer options came back than you wanted. Those are honest outcomes of real research, not faults in the report.

There is one exception. If your report contains a factual error that’s our fault— a genuine system or data error on our side, or a report built on information we mishandled — you can ask us to review it for a refund. If we find the report was materially wrong because of something we got wrong, we’ll make it right, which may include re-running the search or refunding the fee.

To be clear about the line: a fare that changed after we pulled it, or a result you simply didn’t like, is not a factual error on our side (see section 2). This exception is for when the report itself was wrong because of us.

Email us at support@tripplanner.ai with the details of the search and report in question — enough for us to find it — and a description of the factual error you believe the report contains. A real person reads every message. We’ll look into it, check it against what our system actually returned, and reply with what we find.

One flat fee gets you the research. The flight itself is bought directly from the airline or travel site, on your card — we don’t process that payment or book anything. So this refund policy only ever concerns the flat search/report fee. The fare, the ticket, and any change, cancellation, or refund on the flight is between you and whoever sells you the ticket, under their terms — not something tripplanner can refund, because we never took that payment in the first place.

Nothing in this policy takes away any refund or cancellation right you have under the consumer-protection law that applies to you in [jurisdiction to be specified]. Where the law gives you a stronger right than this policy does, the law wins.

We may update this policy as the service evolves. When we do, we’ll change the “last updated” date above. The policy that applies to a given search is the one in effect at the time you ran it.